FAQ

Frequently Asked Questions

SHIPPING

How long will it take to receive my order?
Orders are typically processed within 1-3 business days. Once shipped, estimated delivery time is between 7-15 business days, depending on your location.

Do you ship worldwide?
Yes, we offer international shipping to multiple regions. Please note that delivery times may vary based on local postal services and customs processes.

Will I have to pay customs fees?
Calmi is not responsible for any customs fees, duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

RETURNS & REFUNDS

What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you have 30 days from the date of delivery to request a return for unused items in their original packaging.

How do I start a return?
To begin the process, please contact us at calmiringandbracelet@gmail.com. We will guide you through the necessary steps.

When will I receive my refund?
Once we receive and inspect your return, we will notify you of the approval. Approved refunds are processed automatically to your original payment method within a few business days.

PAYMENT & TRACKING

Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) and other secure payment methods displayed at checkout.

How can I track my package?
Once your order is shipped, you will receive an email containing a tracking number and a link to follow your package’s journey in real-time.

My tracking number isn't working, what should I do?
Tracking information can sometimes take 48-72 hours to update in the carrier's system after the label is created. If there is no movement after 5 days, please contact our support team.

GENERAL

How do I care for my Calmi jewelry?
To maintain the shine and longevity of your rings and bracelets, we recommend avoiding prolonged exposure to harsh chemicals, perfumes, or water. Clean gently with a soft cloth after use.